In quest of new form of symmetry

There is no doubt that anyone from anywhere in the world who has visited the US recognizes that this country has the best Customer Services one can ever hope for. It starts out at the airline counter at the airport of your departure. It seems that professional people don’t know how to answer negatively. Even if your request can’t be met, their answer is always put in a positive manner with a genuine smile, usually by suggesting alternatives. Yet the advised observer could foresee unwelcomed changes in the wake of recent and upcoming events.

Qui est Urbicus ?